FlipMic support.

Most issues resolve with the checklist below. If yours doesn’t, email hello@flipmic.com and a human will reply.

Quick diagnostic checklist

  1. Is FlipMic running?Look for the waveform icon in the menu bar. If it’s missing, launch FlipMic from Applications and consider enabling Launch at Login.
  2. Is the guard toggle on?Open FlipMic’s settings and confirm the toggle is enabled for the direction (input or output) you expect it to manage. An empty priority list is intentionally hands-off.
  3. Is the device in the list, and connected?FlipMic selects the highest connected device in each list. A device that isn’t ranked — or isn’t currently connected — won’t be chosen.
  4. Does System Settings agree?Open System Settings → Sound. If Input and Output show your top-ranked connected devices, FlipMic is working — and the issue is likely a specific app’s own device setting (next section).
  5. Is another audio utility also running?Two tools both enforcing device choices will fight each other. Run one audio guard at a time.

System default vs. an app’s own picker

This distinction resolves most “FlipMic isn’t working” reports:

  • The system default is what System Settings → Sound shows. That’s what FlipMic manages.
  • An app’s own picker (in Zoom, Meet, Teams, Discord, OBS, a browser site’s settings, or macOS Dictation) can point at a specific device. When it does, that app ignores the system default — and FlipMic, by design, doesn’t change per-app settings.

The test: if System Settings shows the right device but one app uses the wrong one, open that app’s audio settings and set its microphone or speaker to System Default.

Writing a support request

Include what you can from this list — it usually gets you a one-reply answer:

  • Your macOS version, and whether the Mac is Apple silicon or Intel.
  • What you expected to happen, and what happened instead.
  • Your priority lists as configured (the device names and their order in FlipMic’s settings — a screenshot of the FlipMic window is ideal).
  • What System Settings → Sound showed for Input and Output at the time.
  • The app involved, if the problem shows up in a specific app.
  • For purchase or download issues, the email address you used at checkout and your Stripe receipt number.

Please don’t send audio recordings or the contents of private conversations — we never need them. Device names, settings, and screenshots of the FlipMic window are enough.

Purchases and refunds

Download problems, receipt questions, and refund requests all go to the same address: hello@flipmic.com. The refund policy is 30 days, no hoops.